Our policy lasts 30 days. If 30 days have gone since your ordered product arrived at the destination address, unfortunately, we can’t offer you a refund or an exchange.
ORDER CANCELLATIONS / MODIFICATIONS
Keep in mind: We start working on your order as soon as we get it, so we might be unable to make any changes or modifications to an order after it has been placed and confirmed unless you contact us right away. If this is your case, please contact email@example.com as soon as possible.
LATE OR LOST ORDERS
Any exceptionally late or lost orders will be refunded if the parcel has not arrived within the expected shipping times + 20 days.
Refunds will not be given to any wrongly delivered parcels, not due to our error, for example, if the address provided by the customer at checkout was not correct.
RETURNS / EXCHANGES
To be eligible for a return, your item must be unused and in the same condition, you received it. Also, have in mind that Pearly Pores™ is not responsible for any cost of returns. We do not cover the cost of any return, so our customers need to ensure the shipping. If any returned product comes with a cost on shipping, it will be rejected.
To return an order or to request an exchange, you must contact us in the first place. We reserve the right to cancel any returns or exchanges if customers do not contact us before shipping the item.
You should not send the package back to the address where it came from. You must contact us as soon as you got the package, to request the return or exchange, and to request the other details such as the return address and any important information.
To contact us for a return or exchange, simply use the Contact Pearly Pores Page from our website or simply send a direct email to firstname.lastname@example.org, including your Full Name, Order Number, the request, and the reason for it.
For your return or exchange to be accepted, you must send us proof of shipping and a logistics/tracking number for the package you return. Both are required for us to make sure we receive our items back and to also track the shipping process.
Several types of goods are exempt from being returned such as gift cards.
- There are certain situations where only partial refunds are granted (if applicable):
- Any product which isn't in its original condition, which is damaged or which has missing parts.
- If 10 days have passed since the item you want to return has been received and you did not send us logistics/tracking number.
THE REFUND PROCESS
- Once your returned product is received and inspected, we will send you an email to notify you that we have received your item and you will be also informed of the approval or rejection of your refund.
- If approved, then your partial/full refund will be processed, and the payment will automatically be transferred to your credit card or PayPal account. For credit cards within 7-14 days depending on your bank, for PayPal, the process it's instant.
LATE OR MISSING REFUNDS
- If more than 10 have passed since your refund has been approved and you haven’t received a refund yet, first check your bank or your PayPal account again.
- If applicable, contact your credit card company or your bank, in some cases, it may take some time before your refund is officially available in your bank account.
- If all from above have been done and you still have not received your refund yet, please contact us immediately at email@example.com
We only replace items if they are defective or damaged or if you want to change the color or size of an item or piece of clothing. Firstly, contact us directly at firstname.lastname@example.org or use the Contact Pearly Pores Page from our website to request your exchange and our team will help out from there.
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